Return&Exchange Policy
Cancellation Process:
- Customers may cancel their orders within one hour of placing them, provided the products have not been dispatched.
- To cancel an order, customers can contact us via phone at (+91 9725561238), email us at infolifeskincare@gmail.com, or use the chat service on our website.
- For prepaid orders cancelled within the specified time frame, a complete refund will be initiated within 24-48 business hours.
Refund Policy:
- Refunds for cancelled orders will be processed within 24-48 business hours.
- Customers with a history of questionable charges may experience a delay of 3-6 months in the refund process.
Return Policy:
- We do not accept returns or exchanges unless products are defective or damaged during transit.
- Customers must notify our customer service team within 24 hours of receiving their order if they encounter defective or damaged items. We will promptly arrange for a replacement or refund.
Hygiene and Safety Standards:
- Our company maintains stringent hygiene and safety standards to uphold the quality and integrity of our skincare products.
Customer Service:
- Our customer service team is available to address any questions, concerns, or assistance regarding cancellations, refunds, or returns.
We appreciate your understanding and cooperation with our policies. Should you have any further inquiries, please do not hesitate to reach out to our customer service team.